Privacy Policy
Privacy Policy – NÉLA
At NÉLA, we respect the privacy of our customers and website visitors. We are committed to handling personal information carefully and responsibly. This Privacy Policy explains what information we collect and how it is used.
Personal Information We Collect
When you use our website or place an order, we may collect certain personal information to provide our services properly.
This may include:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment details
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Order information
We collect this information when you:
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Place an order
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Contact our customer service
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Use our website
How We Use Your Information
We use your personal information for the following purposes:
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Processing and managing your orders
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Delivering your purchases
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Processing returns or exchanges
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Providing customer support
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Communicating with you about your order
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Improving our website and services
By using our website, you agree to the collection and use of your personal information as described in this policy.
Sharing Your Information
NÉLA does not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties that help us operate our business, such as:
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Shipping and delivery services
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Payment providers
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Website hosting services
These partners only receive the information necessary to perform their services.
Communication
We may use your contact information to:
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Provide updates about your order
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Respond to customer service inquiries
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Inform you about products, services, or updates related to NÉLA
You can unsubscribe from marketing communications at any time.
Data Retention
We do not keep personal information longer than necessary.
Your information will only be stored for as long as required to:
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Provide our services
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Comply with legal obligations
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Resolve disputes
When data is no longer needed, it will be securely deleted.
You have the right to request that your personal information be corrected, updated, or deleted if it is inaccurate or incomplete.
Cookies
Our website uses cookies and similar technologies.
A cookie is a small file stored on your device when you visit a website.
Cookies help us:
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Ensure the website functions properly
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Remember your preferences
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Improve the user experience
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Understand how visitors use our website
Cookies do not contain information that personally identifies you.
You can disable cookies through your browser settings, but this may affect certain features of the website.
Data Security
We take appropriate technical and organizational measures to protect your personal information against:
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Loss
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Misuse
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Unauthorized access
We only work with service providers who maintain similar security standards.
However, while we take strong precautions, no online system can be completely secure.
Your Rights
You have the right to:
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Access your personal information
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Request corrections to inaccurate information
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Request deletion of your data
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Object to certain uses of your data
To exercise these rights, please contact us.
Contact
If you have any questions about this Privacy Policy or about your personal data, please contact us: